I don't think my shipping is right.
Please enter your shipping address/country and update to see if it has changed. If you still have questions, contact me.
Last updated: November 15, 2023 12:12
How do choose the Black Cat?
The Black Cat did not unlock during the campaign but I have decided to make it an unlockable item. You can add it to your cart and, if we sell at least 25* (maybe fewer if we get close), it will be made. If we do not reach 25 orders for it, it will not be unlocked and will be removed from carts before cards are charged.
Last updated: November 15, 2023 12:15
Why can't I pay with Paypal?
Because we have the Black Cats as an unlockable item, we cannot accept PayPal payments for this set. If you would like to discuss payment alternatives you can contact me directly.
Last updated: November 15, 2023 12:17
I want a custom pin! Why can't I switch to that level anymore?
Contact me directly to arrange this.
Last updated: November 15, 2023 12:18
I want a custom watercolor but I don't want 5x5. Can I add one anyway?
If you would like to add an unoffered size please contact me directly for a quote.
Last updated: November 15, 2023 12:20
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.